Ongoing website success
Website Care Plan
Have you faced any of these website maintenance challenges?
You know you need to update, but you’re afraid you’ll break your site– because that’s what happened last time.
A customer told you that when they visited your site, they saw a blank page, an error, or were redirected to another site. Yikes!
You want to make changes to your site, but you can’t log in or you don’t want to touch the code. So your site stays out-of-date.
You are not alone.
Owning a business these days means that your online presence gets more important every day. And as websites get more and more crucial to your success, they also get more complex. But you don’t need to spend your nights and weekends worrying about a broken site, or a site that isn’t working for your business anymore. You just need a little help from a trusted pro!Contact me
These 6 features will supercharge your website:
Fast, Secure Web Hosting
All care plans come with web hosting included. Your site will be hosted on a server with industry best practice security and is tuned for performance, so your site will be blazing fast for your customers. Plus, you get to skip all those annoying upsell emails from the big web hosting guys.
Managed Security & Backups
I apply updates to your website software as necessary, and I keep an eye out for critical security updates so your site stays secure. I test updates first to be sure they’re not going to break your site, and if anything goes wrong, I’m there to fix it. Regular backups further protect against data loss.
Your content never has to be out of date. I make sites that are easy for you to update yourself, but your plan also includes a weekly measure of my time to do things for you like adding eCommerce products, changing text, or adding blog posts. An up-to-date site is just an email away. See the FAQ for more.
Analytics at Your Fingertips
You can always see how many people are visiting your site, how they got there, and what they look at while they’re on your site. No more guessing what’s working, what’s not, or where to spend your ad budget (or time).
FREE Design Refresh Every 24 months
Brands evolve, and design trends change! To make sure your site is always current and “up to code” with modern best practices, I include a design refresh every 24 months. For more info about what’s involved in a refresh, see the FAQ below.
Care plans include hundreds of dollars worth of premium software licenses that can supercharge your site– without having to find, vet, and keep up with monthly or yearly subscription fees. Depending on your site, your care plan could actually pay for itself in those savings alone!
The Website Care Plan is much more than web hosting.
Your Website Care Plan includes web hosting, but it covers way more than that.
First, it’s truly, hands-on, managed WordPress hosting. That means your website is always updated and secure, and the core functions that serve your business– like the ability for customers to email you via a contact form, or make a purchase using a shopping cart and checkout form– are actually monitored and tested regularly.
Second, your care plan comes with access to a variety of premium services and software licenses that supercharge your website. Here’s just a few of the benefits you can get with the care plan:
- Reliable web hosting that can scale with your business
- Easy website editing
- Reliable delivery of emails sent via contact forms, or transactional emails like order notifications– no more missing emails in the spam folder
- Reliable website backups scheduled and saved in multiple locations
- The best available WordPress performance optimization
- Powerful appointment booking and calendar management
- Spam email blocking
…and much more!
Interested in protecting and bettering your website with a care plan?
I offer a free 3 month trial of the care plan with every new website. You can get started by contacting me about your project today.
Already have a website? To best serve my care plan customers, I only support sites that are thoroughly vetted– please contact me to see if your site can be supported.
Frequently Asked Questions
What kind of content updates can you do for me weekly with a care plan?
Content updates are changes or updates to text or images.
- Adding a question & answer to a Frequently Asked Questions area
- Updating a Team Members area with a new staff photo & bio
- Updating store hours
How it works: You email me the updates that you need once per week, providing at least a day or two in advance to allow me time to schedule your updates (depending on how involved they are).
What’s not included: Some changes are more than swapping out text or images. Sometimes you want to add new abilities like selling products, allowing automatic booking of your services, or create a highly complex forms, just to name a few amazing things a website can do for you.
Not sure if your situation is covered? No worries, just contact me and we can discuss what updates you need and if I can do it for you.
What’s up with premium software? I thought WordPress was free.
WordPress is open-source and 100% free. There are also lots of free third-party plugins that increase the functionality of WordPress by adding things like payment forms, contact forms, shopping carts, and more.
But many find that they have additional, more customized, requirements to really run their website the way they want. For example, you might have an eCommerce store and you want to add a loyalty discount, or have a wholesale price tier. Or maybe you sell a service instead of a product, and you need a booking calendar and a system to automatically bill customers.
Depending on how complex your website is, all the plugins to make it work exactly how you want can add up, and it’s an ongoing expense (typically a yearly licensing fee to receive necessary updates). I provide access to these plugins at no additional cost along with my support plans.
What happens if I want to stop service with you? Will my site keep working?
Yes, your website will absolutely keep working if you stop service. Your website is yours, and you are always free to take it where you like. Billing for the care plan is month-to-month.
You own your website. Most of my clients have been with me for years, but it’s not because I have long contracts!
Since my support includes web hosting, which is how your site is made available on the internet, if you stopped service you would need to find another web host and pay them a fee to host your website. Usually, they will migrate your site for free in order to get your business. I can wrap up your site in a migration-friendly package and send it along to you, and you can arrange to have them take it from there.
If your site uses premium plugins (see question # 2 above), your site will keep working– however, you’ll need to purchase the licenses to use the premium plugins on your own and keep the license(s) up to date. If you don’t, you won’t be able to update those plugins, which can lead to security issues like a hacked site.
What’s covered under a “design refresh”?
Design refresh includes updating the look & feel of your site, but also making sure that your site is current behind-the-scenes as well. For example, as new mobile devices come on the market and screen sizes in general change, adjustments to image sizes, font sizes, or other minor layout issues might be best. I design sites that work flexibly on a very wide spectrum of screen sizes, so I find the 24 month schedule is well suited to keep sites looking their best.
Is email included in web hosting?
No, email is not included with the care plan.
Web hosting and email hosting, though they both mention hosting, are very different products, and just because a company is good at web hosting doesn’t mean they’re good at email.
There’s a number of very good reasons to separate your email from your web host– getting your emails actually delivered instead of landing in the “spam” folder or simply disappearing into the ether is the #1 benefit.
You can have a professional, branded email like firstname.lastname@example.org for a low monthly cost from a dedicated email vendor (usually between $1-6 USD depending on the features you want), and I can help set that up for you if you need to transition away from the freebie setup at your current host or set up a brand new account. After that, your email host will provide support. Believe me, it’s worth it to get your emails delivered and read!
Do you have another question? Let me know!